Safety Training for Hotels and Restaurants – For Frontline Staff

Enhance safety and confidence in your hotel’s daily operations

”Hotel staff encounter a wide range of situations every day – from busy guests to unexpected crises and even emergencies. Presenta Group’s safety training equips frontline employees with clear, practical skills to act correctly and calmly when safety is at risk or immediate help is needed.”

Why this training matters

Hotels are environments with high customer flow where safety incidents can arise unexpectedly. Correct and prompt action can prevent harm, reduce risks, and strengthen guests’ trust. In this training, participants learn to:

• Identify and prevent potential risk situations
• Alert and direct emergency assistance
• Act in emergencies (fire, accidents, medical incidents)
• Handle challenging or aggressive customers safely

What the training includes?

Our training combines expert instruction with practical exercises. We cover:

• Fire safety and evacuation
• First aid and emergency first aid in a hotel setting
• Threatening or violent situations in customer service
• Crisis communication and response procedures for various emergencies

Participants receive clear guidance materials and checklists to support everyday hotel safety.

Who should attend?

• Front desk and customer service staff
• Housekeeping, restaurant, and event personnel
• All hotel employees who interact with guests

No prior safety training is required – the course is suitable for anyone wishing to improve confidence and skills.

Training formats

We offer flexible delivery options:

• On-site training for individual hotels or chains
• Online or hybrid training
• Tailored content based on the hotel’s own safety procedures